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Refund Policy

A legal disclaimer

At Yodha Martial Arts, we strive to ensure that every member and customer has a great experience with our services and products. This policy outlines how refunds, cancellations, and exchanges are handled for purchases made online or through our official channels.

1. Refunds for Services (Memberships, Classes, Training Sessions)

a. Memberships & Class Packages

  • Once a membership or class package is purchased, it is non-refundable and non-transferable.

  • Refunds will not be issued for unused sessions, missed classes, or early termination by the member.

  • In exceptional cases (medical emergency, relocation, etc.), management may approve a partial credit or class transfer, subject to valid documentation and approval.

b. Workshops, Events, or Private Sessions

  • Cancellations made at least 7 days before the start date are eligible for a full refund.

  • Cancellations made within 3–6 days prior are eligible for a 50% refund.

  • No refunds will be issued for cancellations within 48 hours of the scheduled event or for no-shows.

2. Refunds for Products (Uniforms, Gear, Merchandise)

a. Eligibility

You can request a return or exchange if:

  • The product is damaged, defective, or incorrect upon delivery.

  • You notify us within 7 days of receiving the product.

To be eligible:

  • The product must be unused, in its original packaging, and include all tags or labels.

  • Proof of purchase (order ID or invoice) must be provided.

b. Non-Returnable Items

The following items cannot be returned or refunded:

  • Used training gear or worn apparel

  • Digital products or downloads

  • Gift cards and promotional vouchers

  • Customized or personalized items (e.g., gear with your name/logo)

c. Return Process

  1. Contact our support team at [Insert Email or Phone] within 7 days of delivery.

  2. Share images of the product and order details.

  3. Once approved, we will guide you through the return or replacement process.

  4. Refunds (if applicable) will be initiated to your original payment method within 7–10 business days after product inspection.

d. Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item received was damaged, defective, or incorrect.

  • If approved for a replacement, we will cover the cost of re-shipping the new product.

3. Refund Method

Refunds (if applicable) will be processed via the original mode of payment (credit card, debit card, UPI, etc.) within 7–10 business days after approval.
Processing time may vary depending on your bank or payment provider.

4. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank or payment account again.

  2. Contact your credit/debit card company; it may take time before your refund is officially posted.

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